Technical Success Manager (MSP)- EMEA

Join Lansweeper as a Technical Success Manager - MSP!

About the Role

Are you passionate about blending technical knowledge with customer success? At Lansweeper, we’re on a mission to enable Managed Service Providers (MSPs) to thrive by seamlessly integrating our innovative solutions into their client ecosystems.

As a key driver of our service delivery and technical support, you’ll collaborate with MSPs to ensure smooth onboarding, scalable adoption, and ongoing enablement. You will also act as a trusted advisor, guiding them through integrations, troubleshooting, and optimizing their use of Lansweeper's tools. Your efforts will not only help MSPs maximize value but will also build lasting partnerships grounded in trust and results.

If you have a knack for network technologies, a problem-solving mindset, and a passion for empowering customers, this is your opportunity to make a real impact in a dynamic, global environment. Join us and take the lead in redefining MSP success!

Key Responsibilities

1. Pre-Sales Support

• Understand MSPs' technical requirements and demonstrate how Lansweeper can effectively meet their needs.

• Support our sales executives in delivering technical demos to MSPs.

2. Onboarding

• Design and execute comprehensive customer onboarding plans to ensure Lansweeper adoption across MSPs' client networks.

• Assist in deploying and configuring the initial customers of new MSPs, providing guidance for successful onboarding execution.

• Conduct regular check-ins to assess onboarding progress, proactively address concerns, and identify areas for improvement.

3. Enablement

• Conduct training sessions for professional service partners who function as an extension of our technical success team.

• Collaborate with our Readiness team to ensure that enabling materials for professional services partners are readily available.

4. Adoption

• Evolve scalable onboarding programs to accelerate adoption and foster frameworks for MSP growth.

• Host Open Office Hours bi-monthly to share product updates, best practices, and gain insights from the MSP community.

5. Technical Support & Guidance

• Serve as the primary technical contact for MSPs, building and nurturing relationships.

• Provide hands-on assistance with integrations, troubleshooting, and optimization of Lansweeper’s solutions.

• Collaborate with product development and support teams to effectively resolve technical challenges.

• Participate in the Partner Advisory Board.

What I Bring to the Table

• A Bachelor's or Master’s degree in Information Technology, Computer Science, or a related field.

• Proven experience in service delivery, technical account management, or similar customer-facing roles.

• Deep understanding of network architecture, infrastructure, and related technologies.

• Resilience and the ability to thrive in a fast-paced environment with a results-driven approach.

• High emotional intelligence (EQ) and a servant-leader mindset.

• Exceptional written and verbal communication skills.

• Strong problem-solving and analytical abilities.

• Experience working collaboratively with diverse, cross-functional teams.

Why Join Us?

This is an exciting opportunity to shape the MSP onboarding journey at Lansweeper and contribute to building scalable programs for a global audience. Be a part of a small, high-performing team dedicated to innovation and excellence in service delivery.

If you’re passionate about making a measurable impact and thrive in a collaborative, fast-paced environment, we’d love to hear from you!

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