IT Support Engineer

IT Support Engineer 

Context & Impact: 

Due to an internal move, we’re looking for an IT Support Engineer to ensure continuity and fast response in our first‑line IT support at Lansweeper.. 

You’ll be the first point of contact (the everyday hero your coworkers turn to when something’s off) for all Lansweeper employees, handling tickets, walk‑ups, and IT service requests swiftly and with a smile (either fake or real smile is fine, your pick). 

 
This role keeps every employee up and running while freeing up your coworker senior engineers to focus on complex IT projects, which you can also be a part of going forward. 

Over the next year, your work will directly improve SLA compliance, user satisfaction, and the efficiency of our Jira‑based IT workflows. 

Challenge: 

The main challenges you'll face are: 

• Managing a high volume of requests while maintaining quality and calm under pressure 

• Keeping Jira and documentation up‑to‑date and consistent across the team 

• Staying motivated in a structured, support‑oriented role while continuously improving processes. 

Key Responsibilities: 

• Serve as first‑line IT contact for all Lansweeper employees through tickets, chat, and walk‑ups 

• Handle onboarding/offboarding, access management in Microsoft 365 and Azure AD 

• Process and follow up on equipment orders, ensuring items are delivered on time, tracked correctly, and registered in Lansweeper. 

• Manage email quarantine requests, hardware swaps, and office meeting room setups 

• Keep Jira fully updated as the single source of truth for IT tickets, workflows, and documentation 

• Create, maintain, and improve written procedures and internal documentation 

• Identify opportunities to automate recurring tasks and simplify internal processes 

• Be onsite at least four days per week to handle office‑related IT requests 

Key Requirements: 

Hard skills: 

• Basic understanding of Microsoft 365, Azure Active Directory, and modern IT environments 

• Familiarity with IT ticketing tools such as Jira Service Management 

• Interest in IT administration, asset management, and hardware troubleshooting 

• Fast learner, able to pick up new tools and internal procedures quickly 

• Analytical thinker with a process‑driven, structured approach 

Soft skills: 

• Customer‑first mindset and strong communication skills 

• Politeness and professionalism under stress 

• Reliability, ownership, and motivation to see issues through to completion 

Our Offer: 

• Competitive salary benchmarked to market standards 

• Benefits: group insurance, health coverage, meal vouchers, eco vouchers, and more 

• Career growth & learning opportunities – expand your technical expertise and grow within IT or other internal tracks over time 

• Flexible working hours and partial remote options 

• Regular company events, knowledge‑sharing sessions, and fun team activities 

Company Info: 

Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights—spanning hardware, software, cloud, IoT, and OT. 

With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions. 

We help our customers: 

• Tame hybrid infrastructures 

• Manage compliance risks 

• Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems 

From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide. 

Our culture is built on four values: 

• One Team – united across boundaries 

• We Care – customers and people at the center 

• We Grow – learning, sharing, improving 

• We Deliver – focusing on what truly matters 

Team Info: 

You’ll join the IT Team, working closely with a merry bunch of misfits and reporting to Bart Everaert. 

Team size: 8 members, based in Belgium (HQ, Ghent area). 

Call to action: 

Do you want to set your first steps into IT whilst having real impact and the perfect setup to learn more and grow? 
 
Then hit apply!