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Gainsight Administrator

On-site, Hybrid
  • Austin, Texas, United States
Sales: Sales Ops

Job description

Lansweeper is an IT asset management software helping businesses better understand, manage and protect their IT devices and network. We currently discover and monitor around 100 million connected devices from 25,000+ customers, including Mercedes, FC Barcelona, Michelin, Sony, Carlsberg, Nestlé, IBM, Maersk and Samsung to governments, banks, NGOs, and universities, driven by its 150+ strong teams in Belgium, Spain, Italy, Ireland, UK and the USA.

Over 90% of our customers renew their subscriptions every year and we onboard 250 new customers every month. Our high-performance/high-reward culture emphasizes improvement and progress. Under the "Best Work Experience" motto we want employees to grow professionally through ongoing learning and taking on new challenges. Discover more about Lansweeper impressive growth on this video.

A day in the life of an GTM Application Admin at Lansweeper?

  • Investigate and fix defects in all parts of our GTM App tech stack
  • Create and maintain our automated tests to ensure the quality of our service
  • Understand the Salesforce ecosystem and related applications
  • Implement new applications determined by company needs
  • Improve performance and functionality of existing applications
  • Strong Involvement in our release process
  • Use ticket tracking system to triage requests for Salesforce assistance, create and assign tickets, and follow-up on tickets to successful closing
  • Provide thorough triaging and follow-up of tickets by liaising with other IT and Business team members
  • Work with the technical staff by providing understanding / updates on customer concerns

Job requirements

Are you the new GTM Application Admin at Lansweeper?

  • Strong skills in troubleshooting, problem-solving, and analyzing problems, and processes
  • Ability to quickly learn new systems, processes, software applications, and technologies
  • Demonstrated ability to communicate effectively, both written and orally, among the customer base and with Help Desk management
  • Strong documentation and training skills
  • Gainsight Admin Experience
  • Salesforce Sales Cloud Experience
  • Possess the ability to multi-task and perform in a fast paced environment with changing priorities and deadlines
  • Proficiency in company tools such as slack, jira, clickup
  • Self-starter and high degree of motivation to go above and beyond the task at hand

Going for Gold?

  • 1 years of Salesforce experience providing Helpdesk support for applications/systems
  • 2 years of hands-on experience with incident and problem management processes and systems
  • Salesforce Certification
  • Workato and/or Zapier Experience

Our offer you can’t refuse

  • Flexibility is key! Work efficiently by using our flexible working hours and working from home.
  • Work for an international company where you get to travel to meet your colleagues for a great (teambuilding) event at least once a year.
  • Collaborate with passionate and driven colleagues every day.
  • Accelerate your career: new opportunities are right around the corner.
  • We offer a variety of benefits (insurances, meal vouchers, allowances…), but we also want you to make your own choices according to our Flexible Income Plan.

US: Diversity Statement – Equal Employment Opportunity

It is Lansweeper’s policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.


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