Digital Customer Success Manager-EMEA

Context & Impact:

We are looking for a Digital Customer Success Manager (Digital CSM) to support customers through digital engagement and ensure they get the most from our SaaS platform.

In this role, you will monitor customer health, follow up on digital programs, and improve platform adoption and retention. You will reactively engage with customers, address product usage challenges, and collaborate cross‑functionally to enhance overall customer satisfaction.

Challenge:

The main challenges you'll face are:

• Tracking and improving customer engagement and health metrics

• Preventing churn by engaging customers with declining usage

• Driving scalable digital adoption strategies across customers

Key Responsibilities:

• Track customer health and engagement metrics using Customer Success tools

• Respond to customer inquiries and resolve product usage issues

• Reach out to customers with reduced engagement to improve retention

• Support customers through digital onboarding, in‑app messaging, and online resources

• Share insights and feedback to optimize digital customer success strategies

Key Requirements:

Hard skills:

• 1–2 years of experience in Customer Success, Customer Support, or Digital Engagement

• Experience with CRM systems or Customer Success platforms (Gainsight or ChurnZero preferred)

• Understanding of SaaS products and onboarding best practices

• Ability to work with customer engagement and performance data

• Strong written and verbal English communication skills

Soft skills:

• Customer‑centric approach

• Strong communication and collaboration skills

• Ability to work independently in a fast‑paced environment

Our Offer:

• Competitive salary according to industry benchmarks

• Benefits: Performance‑based bonus, comprehensive benefits

• Career growth & learning opportunities

• Flexibility in working hours and working from home

• Company events and perks

Company Info:

Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights—spanning hardware, software, cloud, IoT, and OT.

With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations and finance teams to make smarter, faster decisions.

We help our customers:

• Tame hybrid infrastructures

• Manage compliance risks

• Reduce complexity by delivering timely, accurate visibility and seamless integration into their ecosystems

From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.

Our culture is built on four values:

• One Team – united across boundaries

• We Care – customers and people at the centre

• We Grow – learning, sharing, improving

• We Deliver – focusing on what truly matters

Team Info:

You’ll join the Customer Success team, working closely with Marketing, Product, and Support teams.

Call to Action:

Ready to join us? Click Apply now or share this role with someone in your network.