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Account Manager (German Speaker)

London, England, United KingdomStrategy

Job description

This role will be the primary account manager for one of our largest and most significant global clients, with the prospect of overseeing a portfolio of key strategic partners eventually. Responsible for growing and sustaining business within this account. Coordinates interactions with the client, to ensure consistent high-quality service across the board and to resolve any issues or conflicts. Be an ambassador supporting our strategic partnerships with a client focused approach. Will play a pivotal role in fostering collaboration between our strategic partner and the different cross-functional Lansweeper teams involved in the partnership (i.e. engineering, product management, product marketing, support, senior management, etc.

A day in the life of:

  • Collaboratively develop and implement growth strategies in conjunction with the Head of the Strategic Partnership Team.
  • Identify opportunities for upselling and cross-selling.
  • Support the formulation of account management and broader strategies.
  • Lead and coordinate Lansweeper colleagues across various teams to foster effective collaboration with our partner to drive growth.
  • Monitor, take charge of performance improvement plans, and handle customer escalations.
  • Identify the account needs and requirements; prioritize projects; coordinate the development of new products or new processes.
  • Ensure all client communication is documented and prioritized utilising our CRM.
  • Identify gaps and opportunities.
  • Track sales progress and pipeline against mutually agreed KPIs with the partner.
  • Drive cross-functional workstreams to deliver Customer outcomes.
  • Ensure that high quality preparation is done prior to customer meetings and that customer meetings are appropriately structured and run, to maximise business opportunity.
  • Lead a virtual matrix team from Legal to Sales, Product Management, Support and Engineering to ensure the team is engaged and aware of the Customers’ priorities.
  • Ensure partner success while nurturing a culture of accountability.

Job requirements

Are you the new Account Manager at Lansweeper?
I am someone who has:

  • Minimum of five to ten years' experience in managing key accounts within Strategic Partnerships, preferably within software/SaaS vendors.
  • Well-versed in thriving within fast-paced SaaS environments.
  • Preferred knowledge and experience in the ITAM space. 
  • A strong time management, ability to deliver within challenging timescales and effectively prioritise, plan and organise, by using independent judgment and work autonomously on multiple initiatives, balancing immediate and longer-term business priorities.
  • Proficiency in reporting and has exceptional presentation and written skills tailored for diverse audiences.
  • Excellent communication and interpersonal skills, motivating partners to promote our solutions with an engaging and influential communication style, dealing with stakeholder at all levels of the organization.
  • A strong creative and collaborative approach, both internally and externally, to complex problem-solving with a results-oriented approach.
  • An inherent drive to cultivate and expand partner business opportunities.
  • An extensive business experience gained in leadership and individual contributor roles.
  • Fluency in English and German
  • Location in UK (London) or Belgium (Gent area)

Our Offer you can’t refuse.

  • Growing along with a company in full expansion with leading tools and the newest technology
  • Easy-going teamwork
  • Fulltime long-term contract
  • Competitive wage
  • Extra company benefits Pension contributions plan, extra health insurance...
  • Flexible working hours
  • Teleworking equipment budget
  • Referral bonus
  • Internal and external training
  • Central and convenient office location

Meet our Recruiter Elvira Arnone

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