Tech support specialist

Job description

Fing is the #1 network scanner for mobile and desktop with more than 100 million downloads. Fingbox, the hardware companion of the Fing app, raised $1.6 million on Indiegogo and is a response to the needs of our wide user base, who have asked for additional security and troubleshooting features for their home networks. We help people with their connected devices by making them understand, improve, and secure their home networks. Our patented technology is used also by top Internet Providers, Cybersecurity companies and device manufacturers.

If you have a passion for high-tech consumer products, check the following list and send us a message!

What You will do

  • Provide technical support, managing tickets to meet SLA
  • Thoroughly and efficiently gather customer information, investigate and fulfil customer needs and educate the customer where applicable to prevent re-contacts.
  • Update our knowledge base keeping the most up to date and relevant information
  • Identifying pain points with key focus on improving the application and making it as easy for the customer to use as possible
  • Analyzing and reporting product malfunctions
  • Maintain high performance metrics with a focus on the Customer Experience
  • Help support a community via our own community platform
  • Create video tutorials – Learn how to create and script video tutorials for our YouTube channel
  • Drive projects and internal processes

Job requirements

We’re looking for someone who is/has

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using helpdesk platforms
  • High school diploma
  • Fluent in English both written and verbal
  • Familiar with IT network environment
  • Based in Dublin

Our offer you can’t refuse

  • Working for a company in full expansion
  • Variation, challenges and responsibility
  • Easy-going teamwork
  • Teleworking equipment budget
  • Referral bonus
  • Possibility for bike to work
  • External pension plan
  • Health insurance
  • Working with leading tools and newest technology
  • Central and convenient office location
  • Company laptop