Modern Workplace Lead

Job description

The internal IT department is looking for an experienced service desk engineer with the right management skills to manage a small global team of knowledgeable young people, each with their own skillset and focus.

Your number one priority is making sure that every Lansweeper employee is able to do his job in the most efficient way possible. You work together with the team processing requests from Lansweeper colleagues while taking the ownership of a number of administrative tasks such as the service desk statistics, placing orders for new equipment, follow up on shipments and making sure our CMDB is up to date.

Lansweeper has a global network of offices with people that need support. The supporting team now has 3 engineers located in Belgium and 1 brave soul in Austin. 

We use Jira for tickets, Confluence for documentation and Slack for internal communication. As Lansweeper is SOC2 Compliant and needs to stay this way, security is very important and some processes need to be followed by the letter.

A day in the life of:

  • Dive into the requests by Lansweeper colleagues and make sure all tasks are processed correctly and within good time.
  • Make sure all employees have the tools available to do their job to the best of their abilities.
  • Order new equipment, track shipments and update our IT Lansweeper instance with the ordered equipment.
  • Build an efficient documentation structure both for your team and our colleagues and make sure this documentation stays up to date.
  • Have regular checkups with the team and focus on personal growth.
  • Create and enforce new processes to ensure smooth team operations.
  • Report service desk statistics and team performance to the IT Manager.
  • Automate regular tasks to relief yourself and the team of administrative responsibilities.

Job requirements

Are you the new Modern Workplace Lead at Lansweeper?
I am someone who:

  • Knows several scripting or programming languages, preferably PowerShell.
  • Troubleshoots issues in my sleep.
  • Goes nuts over 1 yellow brick in a blue pile of lego bricks.
  • Has administrative super powers and is not afraid to use them.
  • Is a team player with great communication skills.

I have:

  • 5+ years as an internal Service Desk Engineer.
  • Experience managing the full Office 365 stack.
  • Excellent Excel skills.
  • People focused management skills.

Going for gold:

  • Managed Azure resources.
  • Jira & Confluence experience.

Our offer you can’t refuse

  • Flexibility is key! Work efficiently by using our flexible working hours and working from home.
  • Work for an international company where you get to travel to meet your colleagues for a great (teambuilding) event at least once a year.
  • Collaborate with passionate and driven colleagues every day.
  • Accelerate your career: new opportunities are right around the corner.
  • We offer a variety of benefits (insurances, meal vouchers, allowances…), but we also want you to make your own choices according to our Flexible Income Plan.
  • Work hard, play harder!