Global Product Operations Manager

Job description

As a Product Operations Manager, you will be a key member of the Product team working directly with the VP of Product Management and the rest of the Product Management team. 

You will be responsible for day-to-day process governance and improvement, including managing tools, product and release management processes, as well as cross-team communications.

A day in the life of a Product Operations Manager:

  • Manage and evolve product management guidelines, processes, and other resources to ensure effective and efficient operations of the product management team.
  • Partner with Engineering, Marketing, UX and other relevant stakeholders to enable an effective and efficient software delivery and product launch activities.
  • Design and implement effective processes for communicating with our clients and internal stakeholders.
  • Manage & deliver the roadmap including the publishing and feedback process.
  • Lead the product usage analytics efforts by collecting, analyzing, and reporting in-product metrics and customer feedback, and correlate metrics collected by other teams (e.g. NPS).
  • Manage product management tools (Aha!), Figma, Hotjar, Flowmapp, Typeform, SurveyMonkey and work to consolidate and improve the product team’s tooling stack.
  • Manage PM related sections of Confluence, integrations with engineering tools (Jira).
  • Manage Lansweeper’s recurring cross-functional product meetings and support the organization in general as a SPOC for all requests on the product.

Job requirements

Are you the new Product Operations Manager at Lansweeper?

I am

  • based in Europe or Eastern US/Canada.
  • a fast learner who operates well in a dynamic, high-paced, and collaborative environment.
  • deeply process focused and able to report data effectively.
  • comfortable working with AHA, Saleforce & Power BI to create custom dashboard & reporting.
  • passionate about quality and detail to create clarity on the plan ahead as well as decisions made.
  • someone who takes full ownership to get the job done.
  • someone who takes initiative to improve the processes, tooling & communication around the way we work.
  • committed to ensuring long term success for the company and our customers.

I have a

  • minimum 2 years of professional experience as a Product Operations Manager or relevant equivalent.
  • excellent communication skills in written and verbal English  (CEFR B2).

Going for gold

  • Prior experience working day-to-day in a product operations roles.
  • System & device management and/or network infrastructure
  • Proprietary integrations with other technology solutions, specifically in the ITSM and Cybersecurity space
  • Reporting and dashboard frameworks on broad and complex data structure

Our offer you can’t refuse

  • Flexibility is key! Work efficiently by using our flexible working hours.
  • Work for an international company where you get to travel to meet your colleagues for a great (teambuilding) event at least once a year.
  • Collaborate with passionate and driven colleagues every day.
  • Accelerate your career: new opportunities are right around the corner.
  • We offer a variety of benefits.
  • Work hard, play harder!