As a Product Operations Manager, you will be a key member of the Product team working directly with the VP of Product Management and the rest of the Product Management team. 

You will be responsible for day-to-day process governance and improvement, including managing tools, product and release management processes, as well as cross-team communications.

A day in the life of a Product Operations Manager:

• Manage and evolve product management guidelines, processes, and other resources to ensure effective and efficient operations of the product management team.
• Partner with Engineering, Marketing, UX and other relevant stakeholders to enable an effective and efficient software delivery and product launch activities.
• Design and implement effective processes for communicating with our clients and internal stakeholders.
• Manage & deliver the roadmap including the publishing and feedback process.
• Lead the product usage analytics efforts by collecting, analyzing, and reporting in-product metrics and customer feedback, and correlate metrics collected by other teams (e.g. NPS).
• Manage product management tools (Aha!), Figma, Hotjar, Flowmapp, Typeform, SurveyMonkey and work to consolidate and improve the product team’s tooling stack.
• Manage PM related sections of Confluence, integrations with engineering tools (Jira).
• Manage Lansweeper’s recurring cross-functional product meetings and support the organization in general as a SPOC for all requests on the product.

Are you the new Product Operations Manager at Lansweeper?

I am

• based in Europe or Eastern US/Canada.
• a fast learner who operates well in a dynamic, high-paced, and collaborative environment.
• deeply process focused and able to report data effectively.
• comfortable working with AHA, Saleforce & Power BI to create custom dashboard & reporting.
• passionate about quality and detail to create clarity on the plan ahead as well as decisions made.
• someone who takes full ownership to get the job done.
• someone who takes initiative to improve the processes, tooling & communication around the way we work.
• committed to ensuring long term success for the company and our customers.

I have a

• minimum 2 years of professional experience as a Product Operations Manager or relevant equivalent.
• excellent communication skills in written and verbal English  (CEFR B2).

Going for gold

• Prior experience working day-to-day in a product operations roles.
• System & device management and/or network infrastructure
• Proprietary integrations with other technology solutions, specifically in the ITSM and Cybersecurity space
• Reporting and dashboard frameworks on broad and complex data structure

Our offer you can’t refuse

• Flexibility is key! Work efficiently by using our flexible working hours.
• Work for an international company where you get to travel to meet your colleagues for a great (teambuilding) event at least once a year.
• Collaborate with passionate and driven colleagues every day.
• Accelerate your career: new opportunities are right around the corner.
• We offer a variety of benefits.
• Work hard, play harder!